Our Support Plans
We’re excited to introduce our after-sales service plans, designed to support your software projects continuously. These plans cover payment, subscription, reporting, and resource allocation. Our commitment to your success goes beyond project delivery. Please find below the details of support packages we offer.
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Standard Monthly Plan Choose Plan |  Deluxe Monthly Plan Choose Plan |
Premium Monthly Plan Choose Plan |
| Dev Team | 10hr/month | 20hr/month | 40hr/month |
| DevOps Services | Pay as you go | Pay as you go | Pay as you go |
| UI/UX Design | Pay as you go | Pay as you go | Pay as you go |
| Bugs Addressing | 1 week (Working Days) | * 72 hrs (Working Days) | * 24 hrs (Working Days) |
| CI/CD Maintenance |  |  | |
| 24/7 Software Up Time Monitoring | | | |
| Team Response Time | 3 days (Working Days) | Min: * 24 hr Max: * 48 hr(Working Days) | Min: * 2 hr Max: * 8 hr(Working Days) |
| Communication Channels | Slack, Email | Slack, Email | Slack, Email, Zoom/Meet |
Want a custom package?
Our custom package includes all what is in Premium Plan while having flexibility in Dev Hours
Choose Custom Plan
Note:
- There will be an auto recurring subscription every month.
- We will provide a report of weekly hours every month.
- Payment can be made using Stripe & Paypal.
- Excessive hours will be charged separately.
- No hours will be carried forward.
- Payments are made in advance.
*We will make every reasonable effort to respond to your initial request within the corresponding timeframes.
*Business hours are generally defined as 9:00 AM to 6:00 PM of Canadian Software Agency excluding holidays and weekends.
These times may vary in countries with multiple time zones.